Le 1313 Chomedey

No cooperation with the so-called manager (receptionist). No follow-up, problem after problem. Everything is outdated, the elevator, and the door unlocking system. My mother has to go down from the 13th floor to open the door for me—it makes no sense. We're told we have to call Videotron, and Videotron says the building needs to replace their system, which is over 20 years old. And I'm certain they won't follow up on the Google reviews. I don't think they care about the people who live there.

Horrible. My father and I came to see the place, and the headmistress is strict, rigid, and unpleasant. Avoid it at all costs, in my opinion.

We were just starting our search for the best independent living facility for my grandmother and we loved 1313. The service is impeccable and the staff answered all our questions, without exception! Very caring, patient and kind people. If my grandmother decides to reside there, I know she would be in very good hands.

I spoke with a woman about a place in this building for my mother, and she told me to fill out the online form. After two weeks without a response, I called her back, and she told me my request wasn't important and hung up on me!

I've literally contacted them 5 times (in 2 months) for a rental and no one has called me back. 2 times by email and 3 times by phone. The more it goes on, the more urgent it becomes. I took care to detail the situation. The residence looks magnificent and affordable, but very disappointed with the customer service :( I've been told twice that they will call me back the next day at the latest. 2 weeks later: still nothing...