Le 15 Lesage

The premises are clean, and most of the staff are friendly, but the administration leaves much to be desired. The apartments and building are dilapidated, and there's a lift at the back that's been there since the fall for urgent repairs that have never started. There's no respect for residents when they begin to lose their independence. If you're thinking of spending your final years there, visit some people on the second floor in wing B before making your choice of residence.

15 Lesage… What a wonderful place to live!! I have family who live there, so my mother and I visit often. The staff's welcome is always impressive. They are always attentive and caring towards our needs. Last year, we booked a room there for a family gathering with a group dinner. Once again, from the welcome upon our arrival, to the staff serving at the tables during the meal, to the quality of the food, everything was perfect. Undoubtedly, it's a very beautiful place to live. And what can I say, I absolutely loved the indoor piano-shaped pool!!!

I would like to highlight the excellent customer service provided by the team at Le 15 Lesage residence. The leasing manager stands out for her professionalism and attentive support, while the daytime receptionist warmly welcomes each visitor with kindness. The care manager demonstrates great openness and valuable listening skills, which reassures families wishing to provide the best possible care for their loved ones. Le 15 Lesage is a living environment where seniors seem fulfilled and happy. I highly recommend this residence to anyone seeking a safe, caring environment that respects the well-being of seniors.

When I visit my uncle during the week, I'm always warmly welcomed by the daytime receptionist; she's very attentive. And the residence is excellent, with plenty of activities. Well done to you all!

The welcome was warm (especially in the evening), and most of the staff are dedicated. However, some staff members are clearly not in the right positions! There's a significant variation in skills, and follow-up on cases is inconsistent. The food service needs improvement (the food should be warmer)! Tips should not be accepted as they create inequalities in services for seniors!