CHSLD Jeanne-Leber

Unfortunately my father spent some time here while in transition/recovery and it was an awful place. The staff is not attentive, the rooms are very tight and the care level poor. This CHSLD felt like jail.

Terrible place to be the only nice people were in physio the staff would not speak English after. That I was born in quebec and a democratic right to spoken in my language they ignore you asked if air conditioner were in working condition they said yes the only one was in hallway a lie a fan in room not bad but the really hot they do not help read up on other referrals before you go forward.

I just called to inquire about visiting hours after finding out my father had been transferred to this facility. I was asked what his name is. How is that relevant to my question/inquiry? Awful. Awful response. Both people who responded to me deserve to be fired. I wish there was a zero star option.

My dad was transferred here from a Centre Intermédiaire on May 1st, his room was barely 50 sq.ft and wasn’t able to walk around his bed getting to other side cz it was so small. He also had no bathroom and had to use the public bathroom along with other 25 residents and visitors. Did I mention my dad suffered from cancer and his immune system was very low? Putting him at risk of contracting something. This place is dirty and run down!!!!! The stench is nauseating! He slowly started to decline soon after he got transferred to this dump. He kept on begging me to get him out . I can’t believe in today’s day and age that places like this still exist!!!!! He lasted 5 weeks . He passed away 2 weeks ago.

Second rate service from nurses and social workers. They seem more interested in playing with their phones or having meetings than giving patient care. Lack of professionalism all around from management which is demonstrated in a less than sanitary physical environment and general disorganization. The only bright spot is that the nurses' aids and other "low-level" employees do a better job than the (so-called) professionals. A place to avoid...unless you want to come out worse than when you came in.